Privacy Policy

Introduction

Qoelle ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website.

Information We Collect

Personal Information

We may collect the following personal information when you interact with our website:

• Name and contact information (email address, phone number)
• Shipping and billing addresses
• Order history and preferences
• Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling orders
• Communicating with you about products and services
• Improving our website and customer experience
• Sending marketing communications (with your consent)
• Complying with legal obligations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers who assist in operating our website and fulfilling orders
• Payment processors for transaction processing
• Shipping companies for order delivery
• Legal authorities when required by law

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Your Rights

Under applicable data protection laws, you have the following rights:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data
• Objection to data processing
• Data portability
• Withdrawal of consent

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us:

Qoelle
Námestie SNP 12
974 01 Banská Bystrica
Slovakia
Email: [email protected]
Phone: +421 48 719 46 285